Tech Support Hanoi (HSK5-HK6 Chinese Fluent, Open To Fresher, Up To 24M)

Mức lươngĐến 24 triệu

Địa điểmHà Nội

Kinh nghiệmDưới 1 năm

Hạn nộp hồ sơ27/11/2026

Cấp bậcNhân viên

Hình thức làm việcToàn thời gian

Học vấnĐại học

Số lượng tuyển9 người

Nơi làm việcTại văn phòng

Giới tínhKhông yêu cầu

Hạn nộp hồ sơ: 27/11/2026 (Còn 29 ngày)

Mức độ phù hợp với bạn

Đang đối chiếu hồ sơ của bạn…

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

MUST-HAVE:
Advanced Mandarin Chinese proficiency (spoken and written). HSK 5 or above is preferred
Open to freshers and candidates from non-technical backgrounds.
Good communication skills, able to explain information clearly and professionally.
Customer-oriented mindset with a positive and supportive attitude.
NICE TO HAVE:
Prior experience in customer service or customer support is a plus.
Bachelors in computer science, Engineering, or a related field.
Basic skills (reading and understanding) of English documents.
Working hours: Any assigned shift within 7:00 AM – 6:00 PM:
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
May include holiday and Tet shifts as assigned; allowances provided under labour law