Operations Manager

Công ty TNHH ITECHWXQuản lý

Mức lươngThoả thuận

Địa điểmHà Nội

Kinh nghiệm5 - 10 năm

Hạn nộp hồ sơ19/11/2026

Cấp bậcQuản lý

Hình thức làm việcToàn thời gian

Học vấnĐại học

Số lượng tuyển1 người

Nơi làm việcTại văn phòng

Giới tínhKhông yêu cầu

Hạn nộp hồ sơ: 19/11/2026 (Còn 21 ngày)

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Mô tả công việc

The Operations Manager shall have responsibilities pertaining only to this function. The Operations Manager should be present at all operational reviews, plus (all strategic reviews and ad hoc meetings. The Operations Manager shall be ultimately responsible for operational management to fulfill Microsoft requirements including but not limited to readiness, quality and eminency.
Responsibilities:
Leadership:
Manage Customer Service and support Contact center operation.
Provide feedback & coaching to Team Manager
Power to impact and influence – gain support from others to achieve the desired outcome.
People Management:
Motivate CSRs and Team Managers
Provide Improvements Action Plans and reports.
Identify strengths and weaknesses to help operational and professional development.
Set goals and expectations:
Assure compliance of metrics & procedures
Contingency Plan Implementation and Activation
Monitor customer request volumes vs. Customer Service Professional availability.
Present monthly operational reports
Communication and Collaboration:
Communicate policies & procedures to Team Managers to ensure performance results.
Cross group Collaboration
Partner with individuals or organizations to increase the satisfaction of our customers.
Ownership and Accountability:
Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution.
Be accountable to any tasks assigned by client and by company.
Drive Results:
Apply strategic thinking to focus on the results and goals to achieve with end Customers.

Yêu cầu công việc

Language
Fluency in English both oral and written.
Working Experience
At least 5 years of supervisor or team leadership experience in customer or tech support industry
Skillset
Strong in following skillsets:
Service / Soft skill communication
Presentation
Planning, Resource Organizing, Data Analyzing
Customer Orientation & Relationship Management
Internal cooperation and coordination