Tech Support / Customer Service (N1/N2 Japanese - Open To Fresher)

Mức lươngĐến 30 triệu

Địa điểmHồ Chí Minh

Kinh nghiệm1 - 2 năm

Hạn nộp hồ sơ04/11/2026

Cấp bậcNhân viên

Hình thức làm việcToàn thời gian

Học vấnĐại học

Số lượng tuyển5 người

Nơi làm việcTại văn phòng

Giới tínhKhông yêu cầu

Hạn nộp hồ sơ: 04/11/2026 (Còn 15 ngày)

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Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

MUST HAVE:
Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings).
Open to Fresher(can work Fulltime)
Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
Customer-first mindset with strong ownership to resolve issues.
Team contributor with good communication and collaboration skills.
Strong logical thinking and problem-solving skills.
Responsible, proactive, and able to work under pressure.
NICE TO HAVE:
Local Japan work/study experience.
Basic English skills for reading technical documents and collaborating with international teams.
Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
At least 1 year of experience in technical support, technical consulting, or information technology or related fields