Customer Service Manager

Mức lươngThoả thuận

Địa điểmHồ Chí Minh

Kinh nghiệm5 - 10 năm

Hạn nộp hồ sơ31/10/2026

Cấp bậcTrưởng/Phó phòng

Hình thức làm việcToàn thời gian

Học vấnCao đẳng

Số lượng tuyển1 người

Nơi làm việcTại văn phòng

Giới tínhKhông yêu cầu

Hạn nộp hồ sơ: 31/10/2026 (Còn 11 ngày)

Mức độ phù hợp với bạn

Đang đối chiếu hồ sơ của bạn…

Manage CSRs, provide feedback & coaching to CSRs to improve service quality. Assure compliance of metrics & procedures on behalf of CSRs.
Contingency Plan Implementation and Activation Monitor the balance of workload and CSR availability.
Handle escalations from CSRs.
Review daily, weekly, monthly, and quarterly operational reports.
Manage CSR readiness by communicating policies & procedures to the team.
Motivate CSRs and boost team morale.
Provide Improvement Action Plans, Feedback, and reports to Microsoft.

Experience in managing a team of 50 employees.
Excellent speaking and writing in English.
Experience in managing performance targets is desired.
Proved ability to do stamping and scheduling.
Project management experience, able to work independently on multiple concurrent initiatives.
Strong determination for KPI achievement.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Excellent oral, written, and interpersonal communication skills.
Open to candidates from in-house, content moderation, or those with experience in operations, people management, with knowledge of contact center.

Salary up to 47 mil Gross
90% contribution of the gross salary to social insurance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.