Customer Support (English - Fixed Nightshift - Open To Freshers)

Công ty TNHH ITECHWXCòn 1 ngày nộp hồ sơNhân viên

Mức lương18 - 22 triệu

Địa điểmHà Nội

Kinh nghiệmKhông yêu cầu

Hạn nộp hồ sơ21/10/2026

Cấp bậcNhân viên

Hình thức làm việcToàn thời gian

Học vấnĐại học

Số lượng tuyển1 người

Nơi làm việcTại văn phòng

Giới tínhKhông yêu cầu

Hạn nộp hồ sơ: 21/10/2026 (Còn 1 ngày)

Mức độ phù hợp với bạn

Đang đối chiếu hồ sơ của bạn…

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Communication & Interpersonal Skills:
Strong English proficiency (equivalent to IELTS 6.5+), with the ability to communicate confidently.
Outstanding customer service skills, emphasizing empathy, patience, and active listening.
Professional Attributes:
Passion for technology and a desire to learn and grow within the IT industry.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Adaptability and flexibility to work in a fast-paced environment.
Shift Availability: Fixed night shift (10 PM- 7 AM) - ONSITE (Full-time office):
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Includes holiday and Tet shifts as assigned; allowances provided per labor law
Any shift or schedule changes will be notified by the department head

Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Training offered
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.