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Operations Manager

Công ty TNHH ITECHWXManager
SalaryNegotiable
LocationHanoi
Experience5 - 10 years
Application deadline19/11/2026
LevelManager
Employment typeFull-time
EducationUniversity
Headcount1 person
WorkplaceOn-site
GenderNo requirement

Application deadline: 19/11/2026 (22 days left)

How well you match

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Job description

  • The Operations Manager shall have responsibilities pertaining only to this function. The Operations Manager should be present at all operational reviews, plus (all strategic reviews and ad hoc meetings. The Operations Manager shall be ultimately responsible for operational management to fulfill Microsoft requirements including but not limited to readiness, quality and eminency.
  • Responsibilities:
  • Leadership:
  • Manage Customer Service and support Contact center operation.
  • Provide feedback & coaching to Team Manager
  • Power to impact and influence – gain support from others to achieve the desired outcome.
  • People Management:
  • Motivate CSRs and Team Managers
  • Provide Improvements Action Plans and reports.
  • Identify strengths and weaknesses to help operational and professional development.
  • Set goals and expectations:
  • Assure compliance of metrics & procedures
  • Contingency Plan Implementation and Activation
  • Monitor customer request volumes vs. Customer Service Professional availability.
  • Present monthly operational reports
  • Communication and Collaboration:
  • Communicate policies & procedures to Team Managers to ensure performance results.
  • Cross group Collaboration
  • Partner with individuals or organizations to increase the satisfaction of our customers.
  • Ownership and Accountability:
  • Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution.
  • Be accountable to any tasks assigned by client and by company.
  • Drive Results:
  • Apply strategic thinking to focus on the results and goals to achieve with end Customers.

Requirements

  • Language
  • Fluency in English both oral and written.
  • Working Experience
  • At least 5 years of supervisor or team leadership experience in customer or tech support industry
  • Skillset
  • Strong in following skillsets:
  • Service / Soft skill communication
  • Presentation
  • Planning, Resource Organizing, Data Analyzing
  • Customer Orientation & Relationship Management
  • Internal cooperation and coordination

Benefits for candidates

  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered
  • Full working equipment will be provided
  • Annual Health Checkup
  • Activities: Birthday party, Employee engagement activities.

Location and working hours

Work location

  • Hanoi: Lancaster Luminaire Building, 1152-1154 Lang Street, Phường Láng

How to apply

Apply online by clicking Apply now below.

Application deadline

19/11/2026 (22 days left)

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