LevelStaff
Employment typeFull-time
EducationUniversity
Headcount9 people
WorkplaceOn-site
GenderNo requirement
Application deadline: 27/11/2026 (30 days left)
Tech Support Hanoi (HSK5-HK6 Chinese Fluent, Open To Fresher, Up To 24M)
Công ty TNHH ITECHWXStaff
SalaryUp to 24 million VND
LocationHanoi
ExperienceUnder 1 year
Application deadline27/11/2026
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Job description
- Reviews issues and contacts customers to understand issues.
- Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Requirements
- MUST-HAVE:
- Advanced Mandarin Chinese proficiency (spoken and written). HSK 5 or above is preferred
- Open to freshers and candidates from non-technical backgrounds.
- Good communication skills, able to explain information clearly and professionally.
- Customer-oriented mindset with a positive and supportive attitude.
- NICE TO HAVE:
- Prior experience in customer service or customer support is a plus.
- Bachelors in computer science, Engineering, or a related field.
- Basic skills (reading and understanding) of English documents.
- Working hours: Any assigned shift within 7:00 AM – 6:00 PM:
- 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
- May include holiday and Tet shifts as assigned; allowances provided under labour law
Benefits for candidates
- Competitive salary: Up to 24,000,000 VND Gross
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full work equipment will be provided
- Annual Health Checkup
Location and working hours
Work location
- Hanoi: 8th & 23th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Phường Láng
How to apply
Apply online by clicking Apply now below.
Application deadline
27/11/2026 (30 days left)
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