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Customer Support Collaborator (100% Remote)

BSS GroupStaffRemote
Salary6 - 7 million VND
LocationHanoi
ExperienceUnder 1 year
Application deadline07/11/2026
LevelStaff
Employment typePart-time
EducationUniversity
Headcount1 person
WorkplaceRemote
GenderNo requirement

Application deadline: 07/11/2026 (17 days left)

How well you match

Comparing your profile…

Job description

  • Work with the product team to provide excellent customer support
  • Help customers set up and use BSS Commerce Shopify apps.
  • Communicate technical issues to the development team and create follow-up tasks.
  • Keep customers updated on their requests.
  • Report common issues to the product team to help improve our apps.
  • Participate in regular online training sessions.
  • Handle additional tasks as needed (about 10% of your workload).

Requirements

  • Preferably 20-25 years old.
  • Working shifts are as below. The candidate can choose one fixed shift (Optional weekend shifts).
  • 18-22h from Tuesday to Saturday
  • 18-0h from Sunday to Friday
  • 20-23h; 23-03h; 03-07h from Monday to Friday
  • 00-05h; 09-13h; 14-18h from Monday to Friday
  • Proficient in English with an IELTS score of 7.0 or equivalent.
  • Strong skills in communication, presentation, and analysis.
  • Prior experience in Shopify customer support, and e-commerce is an advantage.
  • Basic knowledge of HTML/CSS is a plus point.
  • Team player with a fast learning ability.

Benefits for candidates

  • Salary: 60,000 VND/hour, based on actual hours worked.
  • Remote work 100%, enjoy the flexibility of working from anywhere.
  • Gain experience with the latest technology and e-commerce trends.
  • Improve your English and enhance client relations skills.
  • Work in a dynamic and challenging setting that helps you grow.
  • Flexible working hours, we proactively arranged weekly and monthly.

Location and working hours

Work location

  • Hanoi: Phường Ba Đình

How to apply

Apply online by clicking Apply now below.

Application deadline

07/11/2026 (17 days left)

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