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Tech Support HCM (HSK5-6 Advanced Chinese, Open To Fresher, Up To 24M)

Công ty TNHH ITECHWXStaff
SalaryUp to 24 million VND
LocationHo Chi Minh City
ExperienceUnder 1 year
Application deadline27/11/2026
LevelStaff
Employment typeFull-time
EducationUniversity
Headcount1 person
WorkplaceOn-site
GenderNo requirement

Application deadline: 27/11/2026 (28 days left)

How well you match

Comparing your profile…

Job description

  • Reviews issues and contacts customers to understand issues.
  • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Requirements

  • MUST-HAVE:
  • Advanced Mandarin Chinese proficiency (spoken and written). HSK 5 or above is preferred
  • Open to freshers and candidates from non-technical backgrounds.
  • Good communication skills, able to explain information clearly and professionally.
  • Customer-oriented mindset with a positive and supportive attitude.
  • NICE TO HAVE:
  • Proficiency in both English and Chinese.
  • Prior experience in customer service or customer support.
  • Working hours: Any assigned shift within 6:00 AM – 6:00 PM:
  • 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
  • May include holiday and Tet shifts as assigned; allowances provided under labour law

Benefits for candidates

  • Competitive salary: Up to 24,000,000 VND Gross
  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered
  • Full work equipment will be provided
  • Annual Health Checkup

Location and working hours

Work location

  • Ho Chi Minh City: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City, Phường An Phú

How to apply

Apply online by clicking Apply now below.

Application deadline

27/11/2026 (28 days left)

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