LevelStaff
Employment typeFull-time
EducationUniversity
Headcount1 person
WorkplaceOn-site
GenderNo requirement
Application deadline: 11/11/2026 (14 days left)
IT Support Engineer (IT Freshers, Dayshift, English Fluent, 20M Gross)
Công ty TNHH ITECHWXStaff
Salary18 - 26 million VND
LocationHanoi
ExperienceNot required
Application deadline11/11/2026
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Job description
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents on technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
- Enhance service quality and elevate customer satisfaction through proactive engagement, continuous improvement, and a customer-first mindset.
Requirements
- Advanced English proficiency (equivalent to IELTS 6.5 or higher)
- Having a background or working experience in IT
- Strong analytical and decision-making abilities
- Proven track record of taking ownership of tasks and delivering results
- Effective communication skills to ensure clarity and alignment with stakeholders
- Customer service mindset
- Open to fresher
Benefits for candidates
- Competitive Salary
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities
Location and working hours
Work location
- Hanoi: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi City, Phường Láng
How to apply
Apply online by clicking Apply now below.
Application deadline
11/11/2026 (14 days left)
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