LevelStaff
Employment typeFull-time
EducationUniversity
Headcount5 people
WorkplaceOn-site
GenderNo requirement
Application deadline: 04/11/2026 (15 days left)
Tech Support / Customer Service (N1/N2 Japanese - Open To Fresher)
Công ty TNHH ITECHWXStaff
SalaryUp to 30 million VND
LocationHo Chi Minh City
Experience1 - 2 years
Application deadline04/11/2026
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Job description
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Requirements
- MUST HAVE:
- Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings).
- Open to Fresher(can work Fulltime)
- Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
- Customer-first mindset with strong ownership to resolve issues.
- Team contributor with good communication and collaboration skills.
- Strong logical thinking and problem-solving skills.
- Responsible, proactive, and able to work under pressure.
- NICE TO HAVE:
- Local Japan work/study experience.
- Basic English skills for reading technical documents and collaborating with international teams.
- Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
- At least 1 year of experience in technical support, technical consulting, or information technology or related fields
Benefits for candidates
- Competitive up to 30M
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities
Location and working hours
Work location
- Ho Chi Minh City: Vista Building, 19 Tan Cang St.,, Phường Thạnh Mỹ Tây
How to apply
Apply online by clicking Apply now below.
Application deadline
04/11/2026 (15 days left)
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