LevelManager
Employment typeFull-time
EducationCollege
Headcount1 person
WorkplaceOn-site
GenderNo requirement
Application deadline: 31/10/2026 (11 days left)
Team Lead (Customer Service, Fixed Night Shift, Fluent English)
Công ty TNHH ITECHWXManager
SalaryNegotiable
LocationHo Chi Minh City
Experience5 - 10 years
Application deadline31/10/2026
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Job description
- We're seeking a Team Lead to join our MSS Modern team to manage team. You will:
- Response & Service Delivery
- Participate in Business Review meetings, present operation results, collect feedback and address concerns.
- Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
- Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
- Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
- Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers’ business.
- Team Operation Management
- Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
- Ensure team members follow Microsoft & Itechwx compliance and security policy.
- Identifies potential risks and implement optimized process to mitigate the risks.
- Maintain positive relationship with all team members, drive positive team morale.
Requirements
- Fluent in English.
- Excellent communication skills.
- Have experience in managing the size from 10, can lead the team independently.
- Strong pressure resistance can respond quickly to customer and internal needs.
- Have customer service experience in BPO industry.
- Strong interest in IT industry
Benefits for candidates
- Salary range: up to 30 gross
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.
Location and working hours
Work location
- Ho Chi Minh City: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, Phường An Khánh
How to apply
Apply online by clicking Apply now below.
Application deadline
31/10/2026 (11 days left)
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