LevelHead / Deputy head of department
Employment typeFull-time
EducationCollege
Headcount1 person
WorkplaceOn-site
GenderNo requirement
Application deadline: 31/10/2026 (11 days left)
Customer Service Manager
Công ty TNHH ITECHWXHead / Deputy head of department
SalaryNegotiable
LocationHo Chi Minh City
Experience5 - 10 years
Application deadline31/10/2026
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Job description
- Manage CSRs, provide feedback & coaching to CSRs to improve service quality. Assure compliance of metrics & procedures on behalf of CSRs.
- Contingency Plan Implementation and Activation Monitor the balance of workload and CSR availability.
- Handle escalations from CSRs.
- Review daily, weekly, monthly, and quarterly operational reports.
- Manage CSR readiness by communicating policies & procedures to the team.
- Motivate CSRs and boost team morale.
- Provide Improvement Action Plans, Feedback, and reports to Microsoft.
Requirements
- Experience in managing a team of 50 employees.
- Excellent speaking and writing in English.
- Experience in managing performance targets is desired.
- Proved ability to do stamping and scheduling.
- Project management experience, able to work independently on multiple concurrent initiatives.
- Strong determination for KPI achievement.
- Disciplined and highly motivated to motivate and encourage the team for improvement.
- Excellent oral, written, and interpersonal communication skills.
- Open to candidates from in-house, content moderation, or those with experience in operations, people management, with knowledge of contact center.
Benefits for candidates
- Salary up to 47 mil Gross
- 90% contribution of the gross salary to social insurance.
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Location and working hours
Work location
- Ho Chi Minh City: The Sun Avenue Building, 28 Mai Chí Thọ St., Phường An Khánh
How to apply
Apply online by clicking Apply now below.
Application deadline
31/10/2026 (11 days left)
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