Customer Support (English - Fixed Nightshift - Open To Freshers)

Công ty TNHH ITECHWX1 day left to applyStaff

Salary18 - 22 million VND

LocationHanoi

ExperienceNot required

Application deadline21/10/2026

LevelStaff

Employment typeFull-time

EducationUniversity

Headcount1 person

WorkplaceOn-site

GenderNo requirement

Application deadline: 21/10/2026 (1 day left)

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Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Communication & Interpersonal Skills:
Strong English proficiency (equivalent to IELTS 6.5+), with the ability to communicate confidently.
Outstanding customer service skills, emphasizing empathy, patience, and active listening.
Professional Attributes:
Passion for technology and a desire to learn and grow within the IT industry.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Adaptability and flexibility to work in a fast-paced environment.
Shift Availability: Fixed night shift (10 PM- 7 AM) - ONSITE (Full-time office):
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Includes holiday and Tet shifts as assigned; allowances provided per labor law
Any shift or schedule changes will be notified by the department head

Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Training offered
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.