LevelStaff
Employment typeFull-time
EducationUniversity
Headcount1 person
WorkplaceOn-site
GenderNo requirement
Application deadline: 04/11/2026 (15 days left)
ServiceNow ITSM Developer
SalaryNegotiable
LocationHanoi
Experience2 - 5 years
Application deadline04/11/2026
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Job description
- We are looking for a talented ServiceNow ITSM Developer to join a large-scale enterprise IT service management project for a leading airline customer in Korea.
- Key Responsibilities
- Develop and maintain ITSM functionalities on the ServiceNow platform, including:
- Incident Management
- Service Request Management
- Change Management
- Problem Management
- Develop solutions using:
- Client Scripts
- Business Rules
- Script Includes
- Glide API
- Design and automate business processes using Flow Designer and Workflow.
- Customize and enhance Service Portal interfaces.
- Integrate ServiceNow with external systems using IntegrationHub and APIs.
- Participate in CMDB and CSDM implementation and maintenance.
- Troubleshoot production issues and provide system enhancements.
- Collaborate with PMs, BAs, and stakeholders to analyze requirements and implement solutions.
Requirements
- 3-5 years of hands-on experience with ServiceNow development or implementation.
- Strong experience in:
- Client/Server-side scripting
- Glide API development
- Business Rules and Script Includes
- Practical experience with:
- CSDM
- CMDB
- IntegrationHub
- Flow Designer / Workflow
- Good understanding of ITSM processes and ITIL best practices.
- Experience working in enterprise-scale ServiceNow environments.
- Strong analytical and problem-solving skills.
- Good communication and teamwork abilities.
- Preferred Qualifications
- One or more ServiceNow certifications:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS-ITSM (Certified Implementation Specialist - ITSM)
- Experience in CMDB/CSDM implementation or data integration.
- Experience supporting enterprise IT operation processes.
- English communication skills.
- Benefits
- Opportunity to work on international enterprise projects.
- Professional and collaborative working environment.
- Continuous learning and certification support for ServiceNow technologies.
- Competitive salary and performance-based bonus.
- Comprehensive healthcare and employee benefits package.
Benefits for candidates
- Attractive salary and bonus will be discussed after going through CV & Interview
- Topik allowance
- Review capacity annually and adjust salary increases according to work performance.
- Health care: Premium health insurance, Annual health check-up
- Young working environment
- Good career development opportunities with interesting and challenging projects.
- English, Korean, technical, soft skills training courses.
- Opportunity to learn special courses from LG CNS, new technology and security.
- Gifts on holidays (April 30th - May 1st, September 2nd, Tet, etc.)
- Outdoor activities with company support: sports clubs, team building, happy hour parties, birthdays, travel, employee and family events, etc.
- Working hours: 8 hours from Monday - Friday (8 hours/day)
Location and working hours
Work location
- Hanoi: Tầng 15, 24 Toà nhà Keangnam, Phường Yên Hòa
How to apply
Apply online by clicking Apply now below.
Application deadline
04/11/2026 (15 days left)
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